TERMS & POLICY INDEX PAGE | CATALOGUE.COM.SG

PLEASE TAKE NOTE: Free Shipping To Singapore Is Free Of All Charges However This Does Not Include Door To Door Delivery Fees. Only If Your Total Purchase Is Above S$500 Will You Be Entitled To Free Delivery. You Can Order Delivery Via This Link :

http://www.catalogue.com.sg/product/door-to-door-delivery-service-singapore

ESTIMATED ARRIVAL FOR ALL ORDERS : BETWEEN 3 to 5 BUSINESS WEEKS FROM DATE OF PURCHASE

* IF YOU ARE NOT AGREEABLE TO THE TERMS OF PURCHASE PLEASE DO NOT PROCEED TO MAKE PAYMENT. ALL SALES ARE NON-REFUNDABLE AND NON-RETURNABLE.

Feel free to contact us with any question regarding our terms and conditions. Email [email protected] to receive assistance from our Legal Council.

Terms & conditions | WALLPAPER | FLOORING | LIGHTING

 

This site is fully controlled and operated by Catalogue Singapore, www.catalogue.com.sg ( reffered to below as " Catalogue Singapore "). By accessing and using this site, you agree to be legally bound by these terms of use.



If you do not agree to these terms, please do not use the site. We reserve the right, at our sole discretion, to change, modify, add to, or otherwise alter these Terms and Conditions at any time.



Such changes and/or modifications shall become effective immediately upon their posting, so please review the Terms and Conditions posted at this link periodically.



Your continued use of the site following the posting of changes and/or modifications will constitute your acceptance of the revised Terms and Conditions.

These terms, and conditions ("Terms", "Terms of Use" or "Agreement") govern your purchases made online and at any of our local outlets. You agree that you are solely responsible to read and understand all the terms on this page before you make your purchase.If you do not agree or do not understand these terms, please do not complete your purchase.

Please Note: Once you have placed your order, you will receive the original copy of your sales invoice or you will be notified via email with a confirmation. Please keep in mind that any notifications about your order(s) are sent by email/fax only.



 

RETURN POLICY

Please Note: There are NO RETURNS. All sales are final.Any custom orders will not be returnable unless an error on our part has been made. If there is an error on the specified item, we will not be responsible for additional charges on the replacement order.


 

REFUND POLICY

If you are unsatisfied with your purchase because the item you received is not as advertised or 

significantly not as described, 

you will be entitled to a full refund in store credits 

within 7 days of your delivery date

. Please Note: Unless the item you ordered is significantly not as described (Must Be more than 5 differences from the advertised photos) or displayed on-line or is physically different from the sample you selected from our showroom, only then will you be applicable to a full refund in store credits. In all other circumstances, all sales are final. Kindly take note that if you cancel your order for ANY reason, your payment will be fully forfeited. 

ALL CUSTOM ORDERS ARE STRICTLY NON-REFUNDABLE. IF THERE IS AN ERROR ON OUR PART WE WILL INDENT A REPLACEMENT. PLEASE NOTE REPLACEMENTS WILL HAVE A LEAD TIME OF 3 TO 5 WEEKS FROM THE DATE OF PROCESSING. 

If there be any circumstance that you be awarded a refund, please take note that all refunds will be in store credit only and not exchangeable for cash or credit card/paypal refunds.


 

GOVERNING LAWS & COMPLIANCE

Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by Courts Of Singapore and or Small Claims Tribunal.

Feel free to contact us with any question regarding our terms and conditions. Email [email protected] to receive assistance from our Legal Council.

 

DAMAGED / INCORRECT / DEFECTIVE MERCHANDISE

IT IS YOUR SOLE RESPONSIBILITY TO INSPECT ALL GOODS UPON RECEIPT, BEFORE YOU SIGN THE DELIVERY ACCEPTANCE AGREEMENT. It is your responsibility to inspect ALL goods upon receipt!

 
If you should receive damaged or incorrect merchandise, please REJECT the item immediately. Once you have signed on the delivery agreement and acknowledge that the item is received in good order, you will not be applicable to an exchange or a store credit refund. If your item comes damaged or is an incorrect merchandise, leave it with the delivery man and send an email to [email protected] as soon as possible so that we can address your issue promptly. Please contact us via an email to [email protected] to obtain instructions on how to receive a brand new / correct item(s).


SPECIAL ATTENTION TO LIGHTING: The lighting you purchase from Catalogue.com.sg comes UNASSEMBLED. If you would like an electrician to assemble the lighting for you, he will charge you S$100 to S$250 per lighting depending on the difficulty of the assembly. If you did not hire Catalogue Singapore's professional electricians/installers,the ONE YEAR WARRANTY which is applicable to all lighting purchased via Catalogue Singapore under the one for one exchange policy on lighting parts and the full refund in store credit policy will NO LONGER BE APPLICABLE TO YOUR SITUATION. If you hired your own electrician, Catalogue Singapore charges S$100 per trip to check and repair your lighting. Although the warranty on the lighting will be void, you can still request for a ONE TIME ONLY free replacement of lighting parts within a 1 year period from the date of delivery.
 

Defective paper is accountable for up to 1 single roll (about 4 yards) of material hung on your wall. If your order seems to be defective at this point please STOP and contact Catalogue Singapore to obtain instructions on how to return the merchandise for a replacement.Upon inspection we will ship out the correct replacement items to you free of any additional shipping charge.Catalogue Singapore will only be able to reimburse in store credits in the event that the customer requests a full reimbursement of the damaged order.

 

Listed below are the available shipping options: Freight charges if we have to re-ship your unwanted goods back to you.We recommend using our White Glove Delivery Service that provides tracking numbers for all returns. There will be 50% Restocking Fee for All Returned Material unless there is a manufacturing defect.



Door to door delivery is ONLY applicable to delivery of item(s) which fit into your property's lift. If the item(s) is unable to fit into your property's lift, our delivery team will deliver the item(s) to your property's lobby or front gate. IF YOUR PROPERTY DOES NOT HAVE A LIFT, WE WILL DELIVER TO THE GROUND FLOOR ONLY. If there are any areas which require our delivery team to carry the item(s) more than 1 step from ground floor level, there will be additional charges. Please inquire on the additional charges BEFORE proceeding with your purchase. We will make ONLY ONE delivery attempt, Free of all charges, after-which each delivery will be charged at S$50 to S$250 per address. Free Door To Door Delivery Service Is Only Applicable To Orders Above $500 In Total Purchase Amount. * POSTAL CODES BETWEEN 01-19 WILL HAVE A $15 SURCHARGE FEE


 

CHANGE OF ORDER

If you would like to change the details of your order, there will be a S$150.00 administration fee per item changed. Please Note: Once the logistics department has successfully indented your order, your order will be deemed processed and you will not be able to change any detail of your order under any circumstance.

HOME VISIT FEES

Home visiting fees are non-refundable under any circumstance. However, home visit fees can be fully redeemed as store credits or a cash voucher.
 

WAREHOUSING FEES

Warehousing fees will be charged at S$5.00 per square foot on a daily basis.Upon successful transaction for your purchase, you agree to abide to our warehousing fees. Fees will be applicable 7 days AFTER your first delivery attempt. * PLEASE NOTE: Only upon full payment of your warehousing fees will you be able to retrieve your items or arrange for delivery.If your warehousing fee total accumulates to an amount which is higher than the total amount indicated on your sales contract/invoice, we will then take legal action to retrieve any warehousing fees owed to Catalogue Singapore. 
 

OVERSTOCK PRODUCTS

Overstock items are not refundable.For overstock items returns are NOT accepted for any reason whatsoever. No replacements will be made for overstock items. Overstock items are items which have ceased production and therefore are sold at a discounted price. PLEASE TAKE NOTE: There might be color mismatching for certain overstock products. This could be due to a manufacturing defect or a difference in lot number.

WALLPAPER

Once your wallpaper designs are confirmed via your sales invoice/ online order / corporate invoice, THERE WILL BE NO EXCHANGE/REFUND AND ALL WALLPAPER ORDERS ARE NON-RETURNABLE UNDER ANY CIRCUMSTANCE. You can only request for a store credit refund if the order of your wallpaper has not been processed. Please take note that if the design you choose is no longer in production or is not in stock and needs to be re-manufactured, you will need to re-visit our showroom to re-select a replacement design. This situation will cause a delay in the delivery of your items by 3 to 5 weeks. 

COLOR DISCLAIMER

We have made every effort to make the colours and finishes on screen as close as possible to the colours and finishes of the products you’ll use. However, we cannot guarantee an exact match in colours and finishes and the images and information on this website or sent to you via email and via other digital devices should not be relied on as such.  The representation of colours, gloss levels, metallic pigment effects and textures are limited by technology and may vary due to screen and printer settings.

You should always purchase a sample of our products before you commit to a large purchase. 

DESIGNER INSPIRED LIGHTING

*** Please Take Note Lighting Displayed On WWW.CATALOGUE.COM.SG Are Designer Inspired Lighting *** Designer Inspired Lighting Are An Affordable Alternative To The Original, However Due To Compliance They Cannot Be Manufactured Exactly Like The Original Designer Lighting. If You Cannot Accept This Term, Please Do Not Purchase From WWW.CATALOGUE.COM.SG By Making Payment Online Or At Any Of Our Outlets, You Hereby Agree That The Lighting You Receive Will Not Be Exactly Like The Original.

CUSTOM MADE PRODUCTS/ORDERS
*** Please Take Note That ALL CUSTOM MADE ORDERS ARE NON-REFUNDABLE *** Catalogue will create the product in accordance to the measurements you supply and according to your instructionsIf you should receive damaged or incorrect merchandise, please REJECT the item immediately. Once you have signed on the delivery agreement and acknowledge that the item is received in good order, you will not be applicable to an exchange or a store credit refund. If your item comes damaged or is an incorrect merchandise, leave it with the delivery man and send an email to [email protected] as soon as possible so that we can address your issue promptly. Please contact us via an email to [email protected] to obtain instructions on how to receive a brand new /replacement/correct item(s).

 

EXPEDITED SHIPPING

Expedited shipping is not guaranteed. Items are not kept in stock, they are print to order which take around 4 to 6 weeks to fill. Sorry, we do not ship to APO or PO Box addresses unless the order is for samples only.

Orders must be received by 10:00 am or the order will be considered for the next business day. Custom and digital orders are printed to order and will take 5-15 business days to produce before they are shipped out. If you are not sure if your pattern is a custom or digital print, please contact us to verify. 

Outsourced Delivery Services: Time and cost varies on a per order basis.Please email [email protected] for an accurate quote.

IMPORTANT FOR ALL INTERNATIONAL ORDERS: Catalogue Singapore will not be in any way responsible, or held accountable, for customs charges, tariffs and/or duties and taxes imposed by any country on incoming or outgoing packages. These funds are the sole responsibility of the customer. Order charges and/or final totals do NOT reflect customs charges, tariffs and/or duties and taxes in any way.PLEASE TAKE NOTE THAT FREE SHIPPING IS ONLY APPLICABLE TO ADDRESSES WITHIN SINGAPORE.

ARTWORK:Customers must contact [email protected] before sending any artwork, so we can make appropriate arrangements for delivery. The customer assumes ALL risk, when sending, receiving, or handing over any type of artwork to Design Your Wall, including but not limiting it to thief, accidental damage, natural disasters, misplacement, etc. We recommend that all artwork to be insured to its appropriate value. We can return all artwork, but the customer must make arrangements to cover the costs in shipping and insurance. Catalogue Singapore can not store or hold on to a customer's artwork. If prior arrangements are not made for returning the art, the art will be considered unwanted. Between your computer and Catalogue Singapore, helping to ensure that the information remains confidential. After you have registered or submitted your order online, we recommend that you end your browser session before leaving your computer.

 

SHIPMENT:

PLEASE TAKE NOTE THAT FREE SHIPPING IS ONLY APPLICABLE TO ADDRESSES WITHIN SINGAPORE.Products shipped internationally under Free Delivery Services are often subject to delays usually a period of 6 to 8 weeks from the date of order. Catalogue Singapore is in no way liable for any of these delays.Free Delivery Services do not provide the purchaser with a tracking number and therefore in the event that your purchase gets lost in the midst of shipment, you are not applicable to a refund. Partner site purchases which utilizes a voucher redemption process must wait for their voucher(s) to complete the redemption process(2 to 3 Weeks) and only upon Catalogue Singapore receiving the funds will the orders be processed. When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.If you paid for Urgent Express Delivery Services and are experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.) please contact [email protected] to receive an update on the earliest possible date of arrival.

All products are shipped F.O.B

., Catalogue Singapore "F.O.B." means that title and risk of loss pass to purchaser upon delivery to the carrier. Catalogue Singapore is under no obligation to replace products lost or damaged in transit. Any payment by Catalogue Singapore of freight charges shall be for Purchaser's account, and shall not extend the obligations of Catalogue Singapore with respect to delivery.

Your product was carefully inspected and packaged before shipping. If it arrived damaged, that damage occurred during shipment. You MUST file a claim with the carrier. Call the carrier for information on how to file a damage claim. Do not discard the shipping carton. 

Purchaser may select the carrier and the manner of shipment by providing Catalogue Singapore with instructions at the time the order is placed. However, if necessary, Catalogue Singapore reserves the right to select an alternate carrier to avoid substantial delay in product shipment. In the absence of specific instructions, Catalogue Singapore will ship by the method it deems most appropriate. Catalogue Singapore is not liable for shipping delays caused by governmental order, strikes, lockouts, fires, disasters natural or man made, weather, and other causes beyond its control.

If terms and conditions stated on your purchase order differ from those stated on your invoice and you do not notify Catalogue Singapore in writing of such within fifteen days, it shall signify your acceptance of Catalogue Singapore's original terms as stated on the invoice.

Clerical errors are subject to correction. All change orders must be confirmed in writing before they can be accepted. All confirming orders must be clearly marked on the purchase order.

Unless otherwise stated, all prices are exclusive of state and local use, sales and similar taxes. Such taxes, when applicable, shall be born by Purchaser.

The sales price does not include any forwarding agents' fees covering consular invoices and all such fees shall be born by Purchaser. Any necessary documents required by the country of destination are at Purchaser's expense. 

Product specifications subject to change without notice.

Please keep all packing material and documents in the event that your equipment has to be serviced or returned.Terms and Conditions for Product Return or Exchange Prior to returning ANY product for credit or exchange, you must obtain a letter from a Catalogue Singapore customer service representative. Please have the following information available when calling for an RGA number: the customer name under which the product was purchased, the sales order number, the serial number, and the reason for return. The sales order number can be found at the top of the packing slip that came with the product. All returned products MUST be insured for full value and shipped, pre-paid via a carrier who can provide proof of delivery to Catalogue Singapore in the event of loss. Catalogue Singapore will not be responsible for carrier loss or damage, or loss due to damage resulting from improper packaging.Free Delivery Services are not applicable to any refunds.

 

PRIVACY POLICY: You can browse our site without entering any personal information and therefore remain anonymous during your visit. We maintain a separate list of email addresses that are used to send our newsletters containing information about our products and redeemable discounts. We collect emails and other personal information from customer order forms, informational requests, and registration submissions. If you would rather not receive emails from us, please respond with UNSUBSCRIBE in the Subject heading and we will remove you from our collected email list. We do not share your personal information, including emails with other third parties. The information that we require on our order form is used to process your orders quickly and accurately. Your contact information is used to send you the product that you purchase and your billing information will be used to bill you for that product. We may use this information for marketing purposes. The customer's contact information is also used to contact the visitor when necessary. We do not sell or distribute telephone numbers, except to the carriers involved in delivering your packages and only to facilitate delivery. Our website contains links which may include framing in of pages from other Web sites we have selected. Please be aware that our privacy policy does not apply to these linked sites. We encourage you to read the posted privacy statement whenever interacting with any Web site. We may amend this Privacy Policy on a prospective basis (i.e., for future visits) at any time by posting a revised policy on our Web site. Further, nothing in this Privacy Policy is designed to protect the privacy of visitors whose use of the Princes and Crows website is, in our opinion, or that of our attorneys or affiliates is intended for illegal, improper or abusive purposes, for purposes of marketing or solicitation, or would violate any other terms and conditions relating to use of the Web site.

OWNERSHIP OF INTELLECTUAL PROPERTY; RESTRICTIONS ON USE: All site software, designs, text, images, photographs, illustrations, audio clips, video clips, artwork, graphic material, or other copyrightable elements, and the selection and arrangements thereof, and trademarks, service marks and trade names (the " Materials ") are the property of Catalogue Singapore and/or its subsidiaries, affiliates, assigns, licensors or other respective owners, and are protected, without limitation, pursuant to Singapore and foreign copyright and trademark laws.

 

Terms & Conditions | REFERRAL SERVICES


Catalogue Singapore does not install wallpaper/wall murals/decals/lighting/painting/partitions/furnishings/interior decorative materials under any circumstances. Catalogue Singapore solely supplies and distributes interior design materials. Our friendly and helpful Catalogue Customer Service Team will assist you to arrange for an appointment with one of the installation contractors AFTER receipt of your goods. AFTER receipt of your goods, contact any of the customer service staff for assistance with installation arrangement. Please take note that installation rates, dates and timing can only be determined and confirmed by the installer themselves. Catalogue's arrangement/referral service is Free Of Charge for all our customers. CATALOGUE SINGAPORE IS IN NO WAY AFFILIATED WITH ANY PERSON OR COMPANY OF WHICH YOU CHOOSE VIA OUR REFERRAL SERVICE.

*Please Take Note That For The Wallpaper Installation Contractors, They Provide Labour Only. Kindly Arrange For Essential Tools On Site ie. Ladder, Pail, Water And Prepare Your Wall Before The Contractor Arrives. In order for Catalogue Singapore's Customer Service Team To Secure And Confirm An Installation Appointment On Your Behalf, You Will Be Required To Make Full Payment At Our Customer Service Outlet. Any payment for installation will be handed over to the Wallpaper Installation Contractor 48hrs after completing the installation. In The Event The Installation Is Not Satisfactory, Please Send An Email To [email protected] With Photos To Support Your Dis-satisfaction. In the event you require the installer to visit your property for rectification, our Customer Service Team will try their best to assist you by arranging the appointment. Once again, Catalogue's arrangement service is Free Of Charge for all our customers.

THE PURCHASER/WEB SITE USER ACKNOWLEDGES AND AGREES THAT THE SERVICES OF ANY INSTALLATION OR SERVICE PROVIDER LISTED ON THIS WEB SITE BEING REFERRED TO THE PURCHASER/WEB SITE USER IS DONE SO WITHOUT ANY WARRANTY WHATSOEVER FROM CATALOGUE SINGAPORE. CATALOGUE SINGAPORE IS IN NO WAY AFFILIATED WITH ANY PERSON OR COMPANY OF WHICH YOU CHOOSE VIA OUR REFERRAL SERVICE, INCLUDING THOSE OF WHICH ARE LISTED AS PROFESSIONAL WALLPAPER INSTALLERS LOCATED NEAR YOU. CATALOGUE SINGAPORE EXPRESSLY DISCLAIMS ANY WARRANTIES OF ANY KIND MADE OR IMPLIED BY ANY PERSON OR COMPANY LISTED ON THE INSTALLER REFERRAL LIST. THE PURCHASER/WEB SITE USER IS BY USE OF THE REFERRAL SERVICE DOING SO WITH THE UNDERSTANDING THAT CATALOGUE SINGAPORE EXPRESSLY DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, AND AGREES TO HOLD CATALOGUE SINGAPORE HARMLESS FROM ANY LIABILITY OF ANY TYPE ARISING OUT OF THE USE OF THE REFERRAL SERVICE.

WARRANTY DISCLAIMER
Catalogue Singapore sells only high quality merchandise. Any products that are damaged or otherwise defective as described by the manufacturer's warranty at the time of delivery will be replaced FREE OF CHARGE. Catalogue Singapore makes no other warranties, express or implied. Catalogue Singapore hereby expressly disclaims any implied warranties of merchantability, fitness for a particular purpose or non-infringement regarding any products. The exclusive remedy of Purchaser against Catalogue Singapore for breach of warranty shall be repair or replacement of the Products.

DISCONTINUED PRODUCTS REFUND POLICY
On occasions you (the customer) may order a product that is no longer available. In this rare occasion one of our representatives will contact you promptly with alternate products that you may like just as well as your original choice. We will do all we can to find a replacement product for you or we will issue you a full refund for the discontinued product and any coordinating products on the same order. You will receive your refund in store credits with a 3 month expiry from the date you receive an E-Voucher via email.

Terms & conditions | COLLECTION & STORAGE OF MERCHANDISE

Upon an unsuccessful delivery, the outsourced delivery service sends your item(s) back to our customer service outlet.

101 Kitchener Road #02-02 Singapore 208511


Your Items Will Be Treated As Undelivered And Returned To The Customer Service Outlet For A Period Of 7 Days. After Which Your Article Will Be At The Warehouse And A Storage Fee Of Only S$2.50 Per Day Will Apply.

Terms & conditions | PARTICIPATION AGREEMENT FOR ALL OTHER PRODUCTS

 

Welcome to Catalogue Singapore's ("Catalogue Singapore", "its", "we", "us", "our") online Marketplace on Catalogue.com.sg (the "Site"). Any person who wants to access the Site to buy or sell goods or services ("items") or to use the other features provided (collectively, the "Service") must accept the terms and conditions of this Participation Agreement without change. BY PURCHASING ANY PRODUCT AT CATALOGUE.COM.SG, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD AND AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS PARTICIPATION AGREEMENT. In particular, you acknowledge that you have read and understood the clauses in this Participation Agreement relating to: Catalogue Singapore's disclaimer of warranties; limitation of liability; protection and use of your personal data; your consent to the publication of feedback and ratings about your performance on the Site; and the manner in which Catalogue Singapore may make changes to this Participation Agreement.

CATALOGUE SINGAPORE WANTS YOU TO HAVE A SAFE BUYING EXPERIENCE. IF THE BUYER OF AN ITEM HAS PROVIDED PAYMENT TO THE SELLER, BUT THE SELLER DID NOT DELIVER THE ITEM, OR, IF THE BUYER RECEIVED THE ITEM, BUT IT WAS MATERIALLY DIFFERENT FROM THE SELLER'S DESCRIPTION OF THE ITEM,WILL PAY THE BUYER UP TO A MAXIMUM OF SGD$10.00 REGARDLESS OF THE PURCHASE PRICE, INCLUDING SHIPPING CHARGES SUBJECT TO THE FOLLOWING CONDITIONS. THE FOLLOWING CONDITIONS APPLY TO THE CATALOGUE SINGAPORE A-Z GUARANTEE:

1. The CATALOGUE SINGAPORE | A-Z Guarantee

1.1

(1) THE BUYER PURCHASED THE ITEM ON CATALOGUE.COM.SG MARKETPLACE AND PAID VIA THE SERVICE.

(2) THE BUYER MUST WAIT 30 DAYS OR SHOULD THIS OCCUR FIRST, THREE (3) DAYS AFTER THE ESTIMATED DELIVERY DATE, BUT NOT LONGER THAN 90 DAYS, AFTER THE ORDER DATE TO REQUEST PAYMENT FROM CATALOGUE SINGAPORE UNDER THE CATALOGUE SINGAPORE A-Z GUARANTEE AND SUBMIT THE GUARANTEE SUBMISSION FORM;

(3) THE BUYER MUST PROVIDE THE REQUIRED INFORMATION ON THE GUARANTEE SUBMISSION FORM TRUTHFULLY AND ACCURATELY TO RECEIVE PAYMENT;

(4) THE BUYER IS LIMITED TO A LIFETIME MAXIMUM OF FIVE CLAIMS ACROSS ALL SHOPPING.COM NETWORK PTE LTD SITES; AND

(5) THE BUYER MUST NOT REQUEST A CHARGEBACK FOR THE FIXED PRICE PURCHASE FROM THE ISSUING BANK.

1.2 You warrant and represent to Catalogue Singapore that the information you provide on the Guarantee Submission Form will be true and correct.

2. Payments.

2.1 A buyer must pay via the Service for an item purchased via the Site, with any major credit or debit card accepted on the Site under the terms and conditions published on the Site at the time of order processing. After the credit or debit card charge is approved, and the buyer's order is confirmed to the manufacturer, the manufacturer is obliged to dispatch the item sold in accordance with these terms. The buyer will resolve any dispute directly with the manufacturer, or under the Catalogue Singapore A-z Guarantee described in these terms Manufacturers shall not invoice buyers, and buyers must not accept manufacturer's invoices, off the Site. All refunds for purchases made via the Site must be initiated by the Manufacturers and may only be accepted by buyers via the Site.

3. Buyer's fees.

Although Catalogue Singapore does not currently charge buyers any fees to use the Service and the Site, it reserves its right to do so in the future.

4. Prohibited acts.

Buyers must not:

4.1 Whether by themselves or in conjunction with other participants, manipulate transactions in ways that are unfair to other participants or users; and

4.2 use the Service or the Site in the contravention of any applicable law nor permit or assist others to do so.

5. Inspection of items.

Buyers must inspect any item purchased from a manufacturer immediately upon receipt to ensure that it accords with any description given by the manufacturer in the item's listing and to ensure that the product is safe.

Payment, refunds, adjustments

6.1 A buyer must pay via the Service for an item purchased via the Site with any major credit or debit card accepted on the Site. Manufacturers shall not invoice buyers off the Site, and all manufacturer-initiated refunds or adjustments for purchases made via the Site must be initiated by the Manufacturers via their Catalogue Singapore Trade Partner Account, using functionality we enable for your Trade Partner Account. This functionality may be modified or discontinued by us at any time without notice and is subject to the limitations in the terms of this Participation Agreement.

We will provide such refunds or adjustments to the buyer (which may be in the same payment form originally used to purchase your product via the Site) and you will reimburse us for all amounts so paid.

6.2 The amount due and payable to each manufacturer under this Participation Agreement at any time shall be the total amount paid by buyers for the manufacturer's items since the manufacturer last received payment via the Service for the manufacturer's items ordered on the Site, less Catalogue Singapore's commissions.

6.3 A payment made by a buyer in respect of a particular item will not be due or payable to a manufacturer (or if paid, shall be reimbursed by the manufacturer to us), and we will not be liable to the manufacturer if:

(a) we, in our sole and absolute discretion, (i) decide to pay the buyer in relation to that item under the terms of the Catalogue Singapore A-z Guarantee, (ii) determine that the manufacturer cannot promptly deliver the item under clause A.5.1 or the manufacturer has otherwise breached the provisions of this Participation Agreement and we initiate a refund to the buyer, (iii) do not permit a transaction or disbursement to proceed where any limit established by us for a security reason would be exceeded, or (iv) permit a buyer to withdraw from a transaction because the Service is unavailable following the commencement of a transaction;

(b) we discover the payment is erroneous or relates to a duplicate transaction,

(c) the payment is the subject of a chargeback from the buyer's credit card issuer or bank.

Where reimbursement by the manufacturer is required under these terms, without notice to the manufacturer we may obtain such reimbursement by (i) deducting the amount from the manufacturer's Reserve in these terms or any future payments that would otherwise have been owed to the manufacturer, (ii) reversing any transfer to the Manufacturer's Bank Account, (iii) charging the manufacturer's credit card, or (iv) seeking such reimbursement from the manufacturer by any other lawful means.

In the event that we elect not to recover from the manufacturer a buyer's chargeback, failed payment, or other payment reversal (a "Payment Failure"), we will assume the debt associated with the Payment Failure and the manufacturer irrevocably assigns to Catalogue Singapore all rights, title and interest that the manufacturer has in and associated with that debt.

We will bear the risk of credit card fraud of a maximum amount of up to S$50.00 regardless of the total transacted amount(s) (i.e. fraudulent purchase arising from the theft and unauthorized use of a third party's credit card information) occurring in connection with a buyer's authorized credit card payment, and Manufacturer will bear all other risk of fraud or loss; provided, that we will not bear the risk of credit card fraud in connection with any products (except those products, if any, that are fulfilled using the Fulfillment by Catalogue Singapore service) that are not fulfilled strictly in accordance with the order information and delivery information that we provide you.

7. Notwithstanding the provisions of this agreement, if we reasonably conclude, based on information available to us, that manufacturer's actions and/or performance in connection with the Service may result in disputes, chargebacks or other claims, then we may in our sole and absolute discretion delay initiating any remittances and withhold any payments to be made or that are otherwise due to manufacturer in connection with the Service or this Agreement for the shorter of: (a) a period of 90 days following the initial date of suspension; or (b) completion of any investigation(s) regarding any manufacturer actions and/or performance in connection with this Agreement.

8. All notices will be sent by e-mail or will be posted on the Site. We will send notices to the manufacturer at the e-mail address maintained in Catalogue Singapore's records for the manufacturer. The manufacturer will monitor his or her e-mail messages frequently to ensure awareness of any notices sent by us. The manufacturer will send notices to us at our current e-mail address published on our Site. E-mail notices are deemed written notices for all purposes for which written notices may be required. E-mail notices are deemed received the Business Day after transmission if properly addressed to the intended recipient. Mail is deemed received three Business Days after it is deposited with SINGPOST Registered Mail. A notice sent by express courier is deemed received when personally delivered to the intended recipient or to a person with apparent authority to receive such delivery on behalf of the intended recipient.

Order information.

Each sale of an item agreed via the Site is recorded in the relevant manufacturer's Catalogue Singapore Trade Partner using our standard procedures. The manufacturer may access the Manufacturer's Transactions feature in the Catalogue Singapore Trade Partner only with a browser that is compatible with the Service, including any security features that are a part of the Service. Manufacturer waives any right it may have to assert a claim against Catalogue Singapore with respect to the Site and the Service (including, without limitation, to protection under the Catalogue Singapore's A-Z Guarantee) when dispatching an item to an address other than the address provided in respect of that item in the Catalogue Singapore Trade Partner Account.

Governing Laws & Complaince

Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause. The Tribunal shall consist of three arbitrator(s). The language of the arbitration shall be in english.

You further warrant that the purchase, sale or distribution of the item(s) is not in breach of applicable law (including, where items are sold internationally, the law of the destination country). This responsibility includes, but is not limited to, ensuring that (a) any items sold are safe, (b) any items sold bear a "CE" or any other mark where required by applicable law, (c) any items sold are appropriately packaged and labelled as required by applicable law, (d) any items sold otherwise comply with all applicable law regarding their sale. You will audit the products that you sell on a regular basis (at least monthly) to ensure ongoing compliance with this obligation. You will also advise the buyer of any age or other restrictions that apply to the sale of any products that you sell. Shopping.com Network Pte Ltd makes no representations that items not appearing on the prohibited items list in clause A.4. or in applicable guidelines contained in the Help Section may be sold or distributed or offered for sale under applicable law.

Feel free to contact us with any question regarding our terms and conditions. Email [email protected] to receive assistance from our Legal Council.



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