PLEASE TAKE NOTE: Free Shipping To Singapore Is Free Of All Charges However This Does Not Include Door To Door Delivery Fees. Only If Your Total Purchase Is Above S$500 Will You Be Entitled To Free Delivery. You Can Order Delivery Via This Link :
ESTIMATED ARRIVAL FOR ALL ORDERS : BETWEEN 3 to 5 BUSINESS WEEKS FROM DATE OF PURCHASE
* IF YOU ARE NOT AGREEABLE TO THE TERMS OF PURCHASE PLEASE DO NOT PROCEED TO MAKE PAYMENT. ALL SALES ARE NON-REFUNDABLE AND NON-RETURNABLE.
Feel free to contact us with any question regarding our terms and conditions. Email [email protected] to receive assistance from our Legal Council.
Terms & conditions | WALLPAPER | FLOORING | LIGHTING
If you do not agree to these terms, please do not use the site. We reserve the right, at our sole discretion, to change, modify, add to, or otherwise alter these Terms and Conditions at any time.
Such changes and/or modifications shall become effective immediately upon their posting, so please review the Terms and Conditions posted at this link periodically.
Your continued use of the site following the posting of changes and/or modifications will constitute your acceptance of the revised Terms and Conditions.
Please Note: Once you have placed your order, you will receive the original copy of your sales invoice or you will be notified via email with a confirmation. Please keep in mind that any notifications about your order(s) are sent by email/fax only.
Please Note: There are NO RETURNS. All sales are final.Any custom orders will not be returnable unless an error on our part has been made. If there is an error on the specified item, we will not be responsible for additional charges on the replacement order.
If you are unsatisfied with your purchase because the item you received is not as advertised or
significantly not as described,
you will be entitled to a full refund in store credits
within 7 days of your delivery date
. Please Note: Unless the item you ordered is significantly not as described (Must Be more than 5 differences from the advertised photos) or displayed on-line or is physically different from the sample you selected from our showroom, only then will you be applicable to a full refund in store credits. In all other circumstances, all sales are final. Kindly take note that if you cancel your order for ANY reason, your payment will be fully forfeited.
ALL CUSTOM ORDERS ARE STRICTLY NON-REFUNDABLE. IF THERE IS AN ERROR ON OUR PART WE WILL INDENT A REPLACEMENT. PLEASE NOTE REPLACEMENTS WILL HAVE A LEAD TIME OF 3 TO 5 WEEKS FROM THE DATE OF PROCESSING.
If there be any circumstance that you be awarded a refund, please take note that all refunds will be in store credit only and not exchangeable for cash or credit card/paypal refunds.
GOVERNING LAWS & COMPLIANCE
Any dispute arising out of or in connection with this contract and this website, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause. The arbitral tribunal shall consist of three arbitrator(s). The language of the arbitration shall be in English.
Feel free to contact us with any question regarding our terms and conditions. Email t[email protected] to receive assistance from our Legal Council.
DAMAGED / INCORRECT / DEFECTIVE MERCHANDISE
IT IS YOUR SOLE RESPONSIBILITY TO INSPECT ALL GOODS UPON RECEIPT, BEFORE YOU SIGN THE DELIVERY ACCEPTANCE AGREEMENT.
It is your responsibility to inspect ALL goods upon receipt!If you should receive damaged or incorrect merchandise, please REJECT the item immediately. Once you have signed on the delivery agreement and acknowledge that the item is received in good order, you will not be applicable to an exchange or a store credit refund. If your item comes damaged or is an incorrect merchandise, leave it with the delivery man and send an email to [email protected] as soon as possible so that we can address your issue promptly. Please contact us via an email to [email protected] to obtain instructions on how to receive a brand new / correct item(s). Do Take Note That Replacements Will Arrive 3 to 4 Weeks From The Date Of Approval. For Custom Made Products The Replacement Will Vary According To Complexity of The Custom Made Product. (ie. More Than 3 to 4 Weeks)
Defective paper is accountable for up to 1 single roll (about 4 yards) of material hung on your wall. If your order seems to be defective at this point please STOP and contact Catalogue Singapore to obtain instructions on how to return the merchandise for a replacement.Upon inspection we will ship out the correct replacement items to you free of any additional shipping charge.Catalogue Singapore will only be able to reimburse in store credits in the event that the customer requests a full reimbursement of the damaged order.
Listed below are the available shipping options: Freight charges if we have to re-ship your unwanted goods back to you.We recommend using our White Glove Delivery Service that provides tracking numbers for all returns. There will be 50% Restocking Fee for All Returned Material unless there is a manufacturing defect.
STORE CREDIT VOUCHER TERMS:
In the special circumstances you were to receive a store credit voucher, the rules stated here will be applicable to your redemption.
a) Store Credit Vouchers Cannot Be Redeemed For Cash
b) Store Credit Vouchers Can Only Be Applied To Prices Shown On The Website And Cannot Be Used In Conjunction With Other Promotions
WAREHOUSING FEESWarehousing fees will be charged at S$5.00 per square foot on a daily basis.Upon successful transaction for your purchase, you agree to abide to our warehousing fees. Fees will be applicable 7 days AFTER your first delivery attempt. * PLEASE NOTE: Only upon full payment of your warehousing fees will you be able to retrieve your items or arrange for delivery.If your warehousing fee total accumulates to an amount which is higher than the total amount indicated on your sales contract/invoice, we will then take legal action to retrieve any warehousing fees owed to Catalogue Singapore.
OVERSTOCK PRODUCTSOverstock items are not refundable.For overstock items returns are NOT accepted for any reason whatsoever. No replacements will be made for overstock items. Overstock items are items which have ceased production and therefore are sold at a discounted price. PLEASE TAKE NOTE: There might be color mismatching for certain overstock products. This could be due to a manufacturing defect or a difference in lot number.
We have made every effort to make the colours and finishes on screen as close as possible to the colours and finishes of the products you’ll use. However, we cannot guarantee an exact match in colours and finishes and the images and information on this website or sent to you via email and via other digital devices should not be relied on as such. The representation of colours, gloss levels, metallic pigment effects and textures are limited by technology and may vary due to screen and printer settings.
You should always purchase a sample of our products before you commit to a large purchase.
EXPEDITED SHIPPINGExpedited shipping is not guaranteed. Items are not kept in stock, they are print to order which take around 4 to 6 weeks to fill. Sorry, we do not ship to APO or PO Box addresses unless the order is for samples only.
Outsourced Delivery Services: Time and cost varies on a per order basis.Please email [email protected] for an accurate quote.
IMPORTANT FOR ALL INTERNATIONAL ORDERS: Catalogue Singapore will not be in any way responsible, or held accountable, for customs charges, tariffs and/or duties and taxes imposed by any country on incoming or outgoing packages. These funds are the sole responsibility of the customer. Order charges and/or final totals do NOT reflect customs charges, tariffs and/or duties and taxes in any way.PLEASE TAKE NOTE THAT FREE SHIPPING IS ONLY APPLICABLE TO ADDRESSES WITHIN SINGAPORE.
ARTWORK:Customers must contact [email protected] before sending any artwork, so we can make appropriate arrangements for delivery. The customer assumes ALL risk, when sending, receiving, or handing over any type of artwork to Design Your Wall, including but not limiting it to thief, accidental damage, natural disasters, misplacement, etc. We recommend that all artwork to be insured to its appropriate value. We can return all artwork, but the customer must make arrangements to cover the costs in shipping and insurance. Catalogue Singapore can not store or hold on to a customer's artwork. If prior arrangements are not made for returning the art, the art will be considered unwanted. Between your computer and Catalogue Singapore, helping to ensure that the information remains confidential. After you have registered or submitted your order online, we recommend that you end your browser session before leaving your computer.
PLEASE TAKE NOTE THAT FREE SHIPPING IS ONLY APPLICABLE TO ADDRESSES WITHIN SINGAPORE.Products shipped internationally under Free Delivery Services are often subject to delays usually a period of 6 to 8 weeks from the date of order. Catalogue Singapore is in no way liable for any of these delays.Free Delivery Services do not provide the purchaser with a tracking number and therefore in the event that your purchase gets lost in the midst of shipment, you are not applicable to a refund. Partner site purchases which utilizes a voucher redemption process must wait for their voucher(s) to complete the redemption process(2 to 3 Weeks) and only upon Catalogue Singapore receiving the funds will the orders be processed. When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.If you paid for Urgent Express Delivery Services and are experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.) please contact [email protected] to receive an update on the earliest possible date of arrival.
All products are shipped F.O.B
., Catalogue Singapore "F.O.B." means that title and risk of loss pass to purchaser upon delivery to the carrier. Catalogue Singapore is under no obligation to replace products lost or damaged in transit. Any payment by Catalogue Singapore of freight charges shall be for Purchaser's account, and shall not extend the obligations of Catalogue Singapore with respect to delivery.
Your product was carefully inspected and packaged before shipping. If it arrived damaged, that damage occurred during shipment. You MUST file a claim with the carrier. Call the carrier for information on how to file a damage claim. Do not discard the shipping carton.
Purchaser may select the carrier and the manner of shipment by providing Catalogue Singapore with instructions at the time the order is placed. However, if necessary, Catalogue Singapore reserves the right to select an alternate carrier to avoid substantial delay in product shipment. In the absence of specific instructions, Catalogue Singapore will ship by the method it deems most appropriate. Catalogue Singapore is not liable for shipping delays caused by governmental order, strikes, lockouts, fires, disasters natural or man made, weather, and other causes beyond its control.
If terms and conditions stated on your purchase order differ from those stated on your invoice and you do not notify Catalogue Singapore in writing of such within fifteen days, it shall signify your acceptance of Catalogue Singapore's original terms as stated on the invoice.
Clerical errors are subject to correction. All change orders must be confirmed in writing before they can be accepted. All confirming orders must be clearly marked on the purchase order.
Unless otherwise stated, all prices are exclusive of state and local use, sales and similar taxes. Such taxes, when applicable, shall be born by Purchaser.
The sales price does not include any forwarding agents' fees covering consular invoices and all such fees shall be born by Purchaser. Any necessary documents required by the country of destination are at Purchaser's expense.
Product specifications subject to change without notice.
Please keep all packing material and documents in the event that your equipment has to be serviced or returned.Terms and Conditions for Product Return or Exchange Prior to returning ANY product for credit or exchange, you must obtain a letter from a Catalogue Singapore customer service representative. Please have the following information available when calling for an RGA number: the customer name under which the product was purchased, the sales order number, the serial number, and the reason for return. The sales order number can be found at the top of the packing slip that came with the product. All returned products MUST be insured for full value and shipped, pre-paid via a carrier who can provide proof of delivery to Catalogue Singapore in the event of loss. Catalogue Singapore will not be responsible for carrier loss or damage, or loss due to damage resulting from improper packaging.Free Delivery Services are not applicable to any refunds.
OWNERSHIP OF INTELLECTUAL PROPERTY; RESTRICTIONS ON USE: All site software, designs, text, images, photographs, illustrations, audio clips, video clips, artwork, graphic material, or other copyrightable elements, and the selection and arrangements thereof, and trademarks, service marks and trade names (the " Materials ") are the property of Catalogue Singapore and/or its subsidiaries, affiliates, assigns, licensors or other respective owners, and are protected, without limitation, pursuant to Singapore and foreign copyright and trademark laws.
Terms & Conditions | REFERRAL SERVICES
Terms & conditions | COLLECTION & STORAGE OF MERCHANDISE
Upon an unsuccessful delivery, the outsourced delivery service sends your item(s) back to our customer service outlet.
101 Kitchener Road #02-02 Singapore 208511
Your Items Will Be Treated As Undelivered And Returned To The Customer Service Outlet For A Period Of 7 Days. After Which Your Article Will Be At The Warehouse And A Storage Fee Of Only S$2.50 Per Day Will Apply.
Terms & conditions | PARTICIPATION AGREEMENT FOR ALL OTHER PRODUCTS
Welcome to Catalogue Singapore's ("Catalogue Singapore", "its", "we", "us", "our") online Marketplace on Catalogue.com.sg (the "Site"). Any person who wants to access the Site to buy or sell goods or services ("items") or to use the other features provided (collectively, the "Service") must accept the terms and conditions of this Participation Agreement without change. BY PURCHASING ANY PRODUCT AT CATALOGUE.COM.SG, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD AND AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS PARTICIPATION AGREEMENT. In particular, you acknowledge that you have read and understood the clauses in this Participation Agreement relating to: Catalogue Singapore's disclaimer of warranties; limitation of liability; protection and use of your personal data; your consent to the publication of feedback and ratings about your performance on the Site; and the manner in which Catalogue Singapore may make changes to this Participation Agreement.
1. The CATALOGUE SINGAPORE | A-Z Guarantee
(1) THE BUYER PURCHASED THE ITEM ON CATALOGUE.COM.SG MARKETPLACE AND PAID VIA THE SERVICE.
(2) THE BUYER MUST WAIT 30 DAYS OR SHOULD THIS OCCUR FIRST, THREE (3) DAYS AFTER THE ESTIMATED DELIVERY DATE, BUT NOT LONGER THAN 90 DAYS, AFTER THE ORDER DATE TO REQUEST PAYMENT FROM CATALOGUE SINGAPORE UNDER THE CATALOGUE SINGAPORE A-Z GUARANTEE AND SUBMIT THE GUARANTEE SUBMISSION FORM;
(3) THE BUYER MUST PROVIDE THE REQUIRED INFORMATION ON THE GUARANTEE SUBMISSION FORM TRUTHFULLY AND ACCURATELY TO RECEIVE PAYMENT;
(4) THE BUYER IS LIMITED TO A LIFETIME MAXIMUM OF FIVE CLAIMS ACROSS ALL SHOPPING.COM NETWORK PTE LTD SITES; AND
(5) THE BUYER MUST NOT REQUEST A CHARGEBACK FOR THE FIXED PRICE PURCHASE FROM THE ISSUING BANK.
1.2 You warrant and represent to Catalogue Singapore that the information you provide on the Guarantee Submission Form will be true and correct.
2.1 A buyer must pay via the Service for an item purchased via the Site, with any major credit or debit card accepted on the Site under the terms and conditions published on the Site at the time of order processing. After the credit or debit card charge is approved, and the buyer's order is confirmed to the manufacturer, the manufacturer is obliged to dispatch the item sold in accordance with these terms. The buyer will resolve any dispute directly with the manufacturer, or under the Catalogue Singapore A-z Guarantee described in these terms Manufacturers shall not invoice buyers, and buyers must not accept manufacturer's invoices, off the Site. All refunds for purchases made via the Site must be initiated by the Manufacturers and may only be accepted by buyers via the Site.
3. Buyer's fees.
Although Catalogue Singapore does not currently charge buyers any fees to use the Service and the Site, it reserves its right to do so in the future.
4. Prohibited acts.
Buyers must not:
4.1 Whether by themselves or in conjunction with other participants, manipulate transactions in ways that are unfair to other participants or users; and
4.2 use the Service or the Site in the contravention of any applicable law nor permit or assist others to do so.
5. Inspection of items.
Buyers must inspect any item purchased from a manufacturer immediately upon receipt to ensure that it accords with any description given by the manufacturer in the item's listing and to ensure that the product is safe.
Payment, refunds, adjustments
6.1 A buyer must pay via the Service for an item purchased via the Site with any major credit or debit card accepted on the Site. Manufacturers shall not invoice buyers off the Site, and all manufacturer-initiated refunds or adjustments for purchases made via the Site must be initiated by the Manufacturers via their Catalogue Singapore Trade Partner Account, using functionality we enable for your Trade Partner Account. This functionality may be modified or discontinued by us at any time without notice and is subject to the limitations in the terms of this Participation Agreement.
We will provide such refunds or adjustments to the buyer (which may be in the same payment form originally used to purchase your product via the Site) and you will reimburse us for all amounts so paid.
6.2 The amount due and payable to each manufacturer under this Participation Agreement at any time shall be the total amount paid by buyers for the manufacturer's items since the manufacturer last received payment via the Service for the manufacturer's items ordered on the Site, less Catalogue Singapore's commissions.
6.3 A payment made by a buyer in respect of a particular item will not be due or payable to a manufacturer (or if paid, shall be reimbursed by the manufacturer to us), and we will not be liable to the manufacturer if:
(a) we, in our sole and absolute discretion, (i) decide to pay the buyer in relation to that item under the terms of the Catalogue Singapore A-z Guarantee, (ii) determine that the manufacturer cannot promptly deliver the item under clause A.5.1 or the manufacturer has otherwise breached the provisions of this Participation Agreement and we initiate a refund to the buyer, (iii) do not permit a transaction or disbursement to proceed where any limit established by us for a security reason would be exceeded, or (iv) permit a buyer to withdraw from a transaction because the Service is unavailable following the commencement of a transaction;
(b) we discover the payment is erroneous or relates to a duplicate transaction,
(c) the payment is the subject of a chargeback from the buyer's credit card issuer or bank.
Where reimbursement by the manufacturer is required under these terms, without notice to the manufacturer we may obtain such reimbursement by (i) deducting the amount from the manufacturer's Reserve in these terms or any future payments that would otherwise have been owed to the manufacturer, (ii) reversing any transfer to the Manufacturer's Bank Account, (iii) charging the manufacturer's credit card, or (iv) seeking such reimbursement from the manufacturer by any other lawful means.
In the event that we elect not to recover from the manufacturer a buyer's chargeback, failed payment, or other payment reversal (a "Payment Failure"), we will assume the debt associated with the Payment Failure and the manufacturer irrevocably assigns to Catalogue Singapore all rights, title and interest that the manufacturer has in and associated with that debt.We will bear the risk of credit card fraud of a maximum amount of up to S$50.00 regardless of the total transacted amount(s) (i.e. fraudulent purchase arising from the theft and unauthorized use of a third party's credit card information) occurring in connection with a buyer's authorized credit card payment, and Manufacturer will bear all other risk of fraud or loss; provided, that we will not bear the risk of credit card fraud in connection with any products (except those products, if any, that are fulfilled using the Fulfillment by Catalogue Singapore service) that are not fulfilled strictly in accordance with the order information and delivery information that we provide you.
7. Notwithstanding the provisions of this agreement, if we reasonably conclude, based on information available to us, that manufacturer's actions and/or performance in connection with the Service may result in disputes, chargebacks or other claims, then we may in our sole and absolute discretion delay initiating any remittances and withhold any payments to be made or that are otherwise due to manufacturer in connection with the Service or this Agreement for the shorter of: (a) a period of 90 days following the initial date of suspension; or (b) completion of any investigation(s) regarding any manufacturer actions and/or performance in connection with this Agreement.
8. All notices will be sent by e-mail or will be posted on the Site. We will send notices to the manufacturer at the e-mail address maintained in Catalogue Singapore's records for the manufacturer. The manufacturer will monitor his or her e-mail messages frequently to ensure awareness of any notices sent by us. The manufacturer will send notices to us at our current e-mail address published on our Site. E-mail notices are deemed written notices for all purposes for which written notices may be required. E-mail notices are deemed received the Business Day after transmission if properly addressed to the intended recipient. Mail is deemed received three Business Days after it is deposited with SINGPOST Registered Mail. A notice sent by express courier is deemed received when personally delivered to the intended recipient or to a person with apparent authority to receive such delivery on behalf of the intended recipient.
Each sale of an item agreed via the Site is recorded in the relevant manufacturer's Catalogue Singapore Trade Partner using our standard procedures. The manufacturer may access the Manufacturer's Transactions feature in the Catalogue Singapore Trade Partner only with a browser that is compatible with the Service, including any security features that are a part of the Service. Manufacturer waives any right it may have to assert a claim against Catalogue Singapore with respect to the Site and the Service (including, without limitation, to protection under the Catalogue Singapore's A-Z Guarantee) when dispatching an item to an address other than the address provided in respect of that item in the Catalogue Singapore Trade Partner Account.Governing Laws & Complaince
Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause. The Tribunal shall consist of three arbitrator(s). The language of the arbitration shall be in english.
You further warrant that the purchase, sale or distribution of the item(s) is not in breach of applicable law (including, where items are sold internationally, the law of the destination country). This responsibility includes, but is not limited to, ensuring that (a) any items sold are safe, (b) any items sold bear a "CE" or any other mark where required by applicable law, (c) any items sold are appropriately packaged and labelled as required by applicable law, (d) any items sold otherwise comply with all applicable law regarding their sale. You will audit the products that you sell on a regular basis (at least monthly) to ensure ongoing compliance with this obligation. You will also advise the buyer of any age or other restrictions that apply to the sale of any products that you sell. Shopping.com Network Pte Ltd makes no representations that items not appearing on the prohibited items list in clause A.4. or in applicable guidelines contained in the Help Section may be sold or distributed or offered for sale under applicable law.
Feel free to contact us with any question regarding our terms and conditions. Email [email protected] to receive assistance from our Legal Council.